Privacy policy

Privacy Policy - Soko Marketplace

Last Updated: [07/03/2025]

Thank you for using Soko Marketplace. Your privacy is important to us, and we are committed to protecting your personal data. This policy explains what information we collect, how we use it, and how we keep it secure.

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1. Information We Collect

When you use Soko Marketplace, we may collect the following data to provide a smooth and secure shopping experience:

A. Information You Provide Directly

• Full Name

• Email Address

• Phone Number

• Full Address (including city, street name, and ZIP code)

• Additional Personal Information (such as shopping preferences and reviews)

B. Information Collected Automatically

• Geolocation Data: We may collect your approximate or precise location (with your permission) to enhance your shopping experience by showing relevant products and offers.

• App Usage Data: Pages visited, time spent in the app, and frequency of use.

• Device Identifiers (Device IDs): Used for user recognition and a personalized experience.

• Google Firebase Data: We use Firebase services to collect app performance data, crash reports, and analytics.

C. Access to Device Features and Files

With your permission, the app may access:

• Camera: To allow you to capture product images, upload profile pictures, or use app features requiring image capture.

• Photos and Videos: To let you upload media for product reviews, customer support, or other interactive features.

• Storage: To access files on your device when needed for uploading or saving documents related to your orders.

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2. How We Use Your Information

We use the collected data for the following purposes:

• Processing orders and managing shipping.

• Enhancing your shopping experience through recommendations and promotions.

• Analyzing app performance and fixing technical issues.

• Sending notifications about orders, promotions, and updates.

• Ensuring account security and fraud prevention.

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3. Sharing Your Information with Third Parties

• Payment Providers: To securely process transactions.

• Shipping Companies: To facilitate order delivery.

• Google Firebase: For analytics and app performance improvements.

• Legal Compliance: We may disclose data if required by law.

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4. Data Security

We use advanced security measures, including encryption and account protection, to safeguard your data.

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5. User Rights

• You can update or delete your account information at any time.

• You can disable location sharing in your device settings.

• You have the right to request a copy of your data or request its deletion via email.

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6. Changes to This Privacy Policy

We may update this policy from time to time, and we will notify users of significant changes via the app or email.

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7. Contact Information

For any privacy-related inquiries, you can contact us at:

✉ Email: prissydame@gmail.com

👤 Support Representative: Kimberly Hemby

📱 App Name: Soko Marketplace

📌 Available on: Android & iOS

💰 Cost: Free

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8. In-App Purchases

Soko Marketplace allows users to purchase products and services directly within the app. When making a purchase:

• Payments are securely processed through third-party payment providers such as Apple Pay, Google Pay, and other payment gateways.

• We do not store credit card or payment details on our servers.

• Refund policies depend on the product or service purchased and are subject to our Terms of Service.

• Users should review the pricing and payment terms before completing a purchase.

This privacy policy complies with Apple App Store and Google Play Store requirements, clearly outlining all collected data and user